FAQ
| 1. | Q: | Do you sell to a consumers? |
| A: | No, we only sell to businesses not consumers. | |
| 2. | Q: | Can I order in dozens? |
| A: | Yes, but to prevent mistakes, we ask that all orders be placed in packages. | |
| 3. | Q: | Do we have to pay Freight? |
| A: | Yes, all shipments are charged freight. | |
| 4. | Q: | Can I pick up my order myself? |
| A: | Yes, you can pick up or arrange pick up with your local trucking company. Our warehouse hours are 9:00AM-4:30PM EST, Monday through Friday. | |
| 5. | Q: | What is your return policy? |
| A: | All claims must be made within 5 days after receipt of goods. Goods must not be returned without authorization. | |
| 6. | Q: | Is there a minimum amount that I have to order? |
| A: | Yes, the minimum order is 48 units or $200 | |
| 7. | Q: | What is your preferred method of payment? |
| A: | First time customers are always payment in advance. We accept Master card, Visa, and discover as well as wire transfer or certified check in advance. We do NOT accept American Express. | |
| 8. | Q: | Where do my orders ship from, and what are my shipping options? |
| A: | All orders are shipped from Fairfield, NJ 07004. We process orders very quickly. If products are in stock we ship next day. If products are not in stock, please allow up to 5 business days. | |
| Most orders under 350 lbs. ship via UPS. Orders exceeding 350 lbs, are recommended to ship via a trucking company. Our warehouse will find you the best available rate. |
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| 9. | Q: | Does ComfortKing, USA. ship internationally? |
| A: | No, we only ship within the United States. | |
| 10. | Q: | What do I do if I have questions about this site? |
| A: | If you have a question concerning our products, you can contact our customer service by clicking “Contact Us” at the bottom of the page or you can call us at 1-973-882-1900 |
